Need Help? We've Got Your Back, Sis! 💜
Whether you need tech help, have questions about your membership, or just want to celebrate a win - we're here to support your journey every step of the way.
No question is too small, no challenge too big - your Foundation sisterhood is here to support you
Hey beautiful! Remember, you're not alone on this journey. Whether you're stuck on something technical, need encouragement, or just want to celebrate a win, we're here for you. Here's exactly how to get the support you need, when you need it.
Tell us your membership level for personalized support options
QUICK SOLUTIONS CENTER
TOP 10 FOUNDATION SUPPORT REQUESTS
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Solution: Go to Dashboard → Training Library → Current Month. Look for the "NEW" badge.
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Solution: Resources → Confidence Building Tools → Click download icon next to each item.
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Solution: Check your spam folder, then email us to update your preferences.
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Solution: Community → New Member Introductions → Click "Start New Discussion
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Solution: Make sure you're logged in and try refreshing. Still stuck? Email us!
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Solution: 7-10 business days from join date. Check your shipping email for tracking.
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Solution: No booking needed! Just join the Zoom link sent monthly to your email.
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Solution: Yes! All content is available 24/7 with replay access.
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Solution: Use "Forgot Password" on login page or email support for help.
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Solution: Dashboard → Account Settings → Upgrade Membership
GETTING THE MOST FROM YOUR SUPPORT
WHEN TO USE EACH SUPPORT TYPE
Use Community Support For:
Getting encouragement and motivation
Finding accountability partners
Sharing wins and celebrating progress
Getting quick tips from other members
Non-urgent questions
Use Email Support For:
Technical problems you can't solve
Billing or payment questions
Access issues with your account
Urgent matters needing direct attention
Private concerns you don't want to share publicly
Use Monthly Q&A For:
Getting advice directly from Tammy
Questions about implementing strategies
Clarification on masterclass content
Connecting with other members live
Topics that might help the whole community
SELF-SERVICE SUCCESS TIPS
Before Reaching Out:
Check the Knowledge Base first
Search the community for similar questions
Try logging out and back in
Clear your browser cache
Check your email for updates or announcements
When Emailing Support:
Include your full name and email used for membership
Describe what you were trying to do when the issue occurred
Include screenshots if helpful
Let us know what device/browser you're using
Tell us what you've already tried
FOUNDATION MEMBER PERKS
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Trained specifically on Foundation member needs
Familiar with common new-member questions
Patient and encouraging communication style
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Daily check-in emails your first week
Extra attention to onboarding questions
Priority response during your first 7 days
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Encouragement when you're feeling stuck
Gentle reminders about your progress
Connection to community success stories
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Assistance setting up your progress tracker
Tips for staying consistent with daily practices
Celebration of milestone achievements
OFFICE HOURS & AVAILABILITY
📅 SUPPORT SCHEDULE
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Monday-Friday: 9 AM - 5 PM EST
Response within 24 hours
Weekend emails answered Monday morning
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Active monitoring 7 days a week
Inappropriate content removed immediately
Questions answered by community 24/7
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Third Thursday monthly, 7 PM EST
60-minute sessions with Q&A and community connection
Replays available within 24 hours
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For Urgent Issues:
Mark email subject as "URGENT - Foundation Member"
Technical issues preventing access to content
Billing emergencies or payment problems
Community safety concerns
Note: Emergency support is for technical/access issues only. Business strategy questions are best handled during Q&A sessions.